CVE-2025-2493

Path Traversal vulnerability in Softdial Contact Center of Sytel Ltd. This vulnerability allows an attacker to manipulate the ‘id’ parameter of the ‘/softdial/scheduler/load.php’ endpoint to navigate beyond the intended directory. This can allow unauthorised access to sensitive files outside the expected scope, posing a security risk.

CVSS v3 7.5 HIGH

7.5^/10

CVSS v3 : HIGH

Vector :

Exploitability : 3.9 / Impact : 3.6

Attack Vector NETWORK

Attack Complexity LOW

Privileges Required NONE

User Interaction NONE

Confidentiality Impact HIGH

Integrity Impact NONE

Availability Impact NONE

Scope UNCHANGED

References

Link	Resource
https://www.incibe.es/en/incibe-cert/notices/aviso/multiple-vulnerabilities-softdial-contact-center	Third Party Advisory

Configurations

Configuration 1 (hide)

cpe:2.3:a:sytel:softdial_contact_center:-:*:*:*:*:*:*:*

History

21 Oct 2025, 14:48

Type	Values Removed	Values Added
CVSS	v2 : ~~unknown~~ v3 : ~~unknown~~	v2 : unknown v3 : 7.5
References	~~() https://www.incibe.es/en/incibe-cert/notices/aviso/multiple-vulnerabilities-softdial-contact-center -~~	() https://www.incibe.es/en/incibe-cert/notices/aviso/multiple-vulnerabilities-softdial-contact-center - Third Party Advisory
Summary		(es) Vulnerabilidad de Path Traversal en Softdial Contact Center de Sytel Ltd. Esta vulnerabilidad permite a un atacante manipular el parámetro 'id' del endpoint '/softdial/scheduler/load.php' para navegar más allá del directorio previsto. Esto puede permitir el acceso no autorizado a archivos confidenciales fuera del alcance previsto, lo que supone un riesgo de seguridad.
First Time		Sytel softdial Contact Center Sytel
CPE		cpe:2.3:a:sytel:softdial_contact_center:-:::::::*

18 Mar 2025, 12:15

Type	Values Removed	Values Added
New CVE

Information

Published : 2025-03-18 12:15

Updated : 2025-10-21 14:48

NVD link : CVE-2025-2493

Mitre link : CVE-2025-2493

CVE.ORG link : CVE-2025-2493

JSON object : View

Products Affected

sytel

softdial_contact_center

CWE

CWE-22

Improper Limitation of a Pathname to a Restricted Directory ('Path Traversal')

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